Candidate Experience RallyFwd™

RallyFwd™ Preview: Adapting Customer Experience Best Practices to the Candidate Experience

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Written by Kaitlyn Holbein
RallyFwd™ Preview: Adapting Customer Experience Best Practices to the Candidate Experience
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Only a few days to go until the RallyFwd™ Let’s Humanize the Candidate Experience virtual conference is live!

We’re excited to share another speaker preview with you to provide a bit more information on what you can anticipate learning on Tuesday, May 1 (or later if you can’t attend the event but are planning on listening to the recordings).

This time, we wanted to shed some light on why we’ve asked Jeanne Bliss to keynote RallyFwd™ as well as share some of the topics she’ll be speaking to.

Jeanne Bliss, Best-selling Author and Customer Experience Expert

Jeanne Bliss is the Founder and President of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association. Jeanne is one of the foremost experts on customer-centric leadership, having pioneered the role of Chief Customer Officer at Lands’ End, Microsoft, Coldwell Banker and Allstate. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

But wait! Why did we pick a Customer Experience expert to head up a Candidate Experience Conference?

A few weeks ago a member of the Rally community asked our Founder and CEO, Lori, this very question: Why had we selected a Customer Experience expert to headline a Talent Acquisition and Recruitment Marketing conference?

Her answer was immediate: there’s a lot that we can learn in Talent Acquisition from our peers in Marketing. Learning about best practices in Customer Experience and then adjusting those best practices to a Talent Acquisition and Candidate Experience context is a way to breathe fresh ideas into our industry and advance the experiences we’re providing.

What is Jeanne Bliss talking about at RallyFwd™?

During her keynote, Jeanne will translate some of the key #MakeMomProud Customer Experience insights she introduces in her new book, Would You Do That to Your Mother, to the Talent Acquisition space.

You’ll walk away with:
  • Inspiration for how to create positive brand experiences candidates will remember
  • Why customers (and candidates) now expect a “You Know Me” experience and how to deliver it
  • Ways to empower the entire hiring team to #MakeMomProud of your candidate experience

If you’re not one of the 2,800+ HR and TA leaders and practioners already registered to hear Jeanne speak next week, you can do so at rallyfwd.com.

RallyFwd™ Preview: Adapting Customer Experience Best Practices to the Candidate Experience
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About the Author

Profile photo of Kaitlyn Holbein

Kaitlyn Holbein

Rally Content Strategist, and employer brand & recruitment marketing specialist.